WIG CUSTOMIZATION, REPAIRS AND MAINTENANCE POLICY

Thank You for trusting AJ’s Hair services. We take pride in offering professional wig services, including repairs, maintenance, and customization. To ensure a seamless experience, please review the following policies before inquiring or booking our services. 

DISCLAIMER

• Style Inspiration pictures won’t be 100% perfect, we try our best to replicate the version to the best our abilities.

• We source premium hair extensions to make our wigs but BYOB (bring your own bundle) is welcomed.

  Consultation and Booking 

  ● Consultation Requirement: All services require an initial consultation to assess the wig and discuss your needs. 

  ● Appointment Scheduling: Consultations and services are by appointment only. 

  ● Deposit Policy: 

  ○ Wig Repairs and Customization: A 50% non-refundable deposit is required at booking. 

  ○ Wig Maintenance: Full payment is required upfront. 

  Service Expectations 

  ● Wig Condition: Clients must disclose the condition of their wig before the service. Wigs in poor condition (e.g., excessive tangling or damage) may require additional work or fees. 

  ● Customization Details: For custom wigs, all specifications (size, color, style) must be confirmed during consultation. Changes after work begins may incur additional charges. 

  ● Timeline: 

  ○ Estimated completion times will be provided during the consultation. 

  ○ Delays due to unforeseen circumstances will be communicated promptly. 

  Pricing and Payment 

  ● Pricing Transparency: An estimated cost will be provided during consultation. Any additional charges will require Client approval.

  ● Accepted Payment Methods: Cash, credit/debit cards, and online payments are accepted. 

  ● Final Payment: All balances must be cleared before the wig is released to the Client. 

  Refunds and Returns 

  ● No Refunds: Due to the nature of wig services, refunds are not offered for completed work. 

  ● Custom Wigs: Custom wigs are non-returnable and non-exchangeable, as they are made specifically to the Client’s specifications. 

  ● Repairs: Wigs not collected within 30 days of the completion date will be forfeited without refund. 

  Care and Liability 

  ● Handling: While we exercise the utmost care, we are not responsible for pre-existing damage, material defects, or color fading due to prior treatments. 

  ● Inspection: Clients are required to inspect their wig once received. Any concerns must be raised immediately, as no claims will be honored once the wig has left our premises. 

  Communication 

  ● Order Updates: Clients will receive updates on the progress of their service. 

  ● Photographs: Clients will receive photos of the final product and make changes if needed. 

  ● Contact Information: It is the Client's responsibility to ensure their contact details are accurate and current. 

  Cancellation and Rescheduling 

  ● Cancellations:  Deposits are non-refundable in the event of cancellation. 

  ● Rescheduling: Appointments can be rescheduled with at least 48 hours notice. 

  Additional Information 

  ● Forfeited Items: Any wigs left unclaimed for more than 30 days from the completion date will be considered abandoned and become the property of Aj’s Hair services.

  ● Privacy: Client information will be kept confidential and used solely for communication and service purposes.